Update on Coronavirus 8th June 2020
At Greensands rest assured we have been taking special precautions to reduce the risk of spreading Coronavirus. Even on a normal day 'pre-Covid' we vets washed our hands at least once every 10 minutes when we were busy seeing patients and there is always hand gel at every work station.
However, the situation is ever changed in March. In line with government guidelines and guidance from the British Veterinary Association we have made changes to protect our team and our clients and ensure we can continue to provide treatment for your pets whilst remaining socially distanced.
Since Monday 23rd March we have operated a locked door policy
If you are shielding or self-isolating we can offer telemedicine appointments in the first instance, with allocated time slots to allow discussion with a vet. We will try to provide home care advice but where deemed necessary we will arrange a veterinary examination at the practice. There will be a normal consultation fee for the teleconsult. If you have been diagnosed with Covid 19 or exposed to it and are isolating, you will need to arrange for a 3rd party to bring your pet to the surgery
When an examination is required, we will be asking that pet owners remain in their car, call us to let us know you have arrived and a nurse or vet will collect the pet from you. We can then examine your pet and talk to you by mobile phone or from a safe distance in the car park. Please do not visit the practice if you are in self-isolation or you or a family member are showing symptoms. In that case you will need to arrange for someone else to transport the pet to us safely but call us and we will endeavour to help.
We will continue to supply food and medication We will not be able to supply more than your usual amount of medication (we don’t want the toilet roll situation all over again). Please note that we will not call you to acknowledge your order. We will always send an email informing you that your medication will be available for collection 48 hours (2 working days) later. We will attach an invoice with our bank details to allow for payment by telephone or BACS in advance so that your drugs can be collected swiftly from the surgery to minimise contact time. We will deliver pre-paid medications to you free of charge if you are unable to leave your home because you are shielding..
A big thank you to all of you, both clients and staff members, for your cooperation during these unprecedented and unsettling times. By following these steps we hope to keep our team, their families and the local community safe. This is our number one priority. We will continue to provide care for your pets when it is most needed.
Stay safe everyone
Emma and Derek x