Update on Coronavirus 28th March 2020
At Greensands rest assured we have been taking special precautions to reduce the risk of spreading Coronavirus. Even on a normal day we vets wash our hands at least once every 10 minutes when we’re busy seeing patients and there is always hand gel at every work station. Our receptionists and nurses have increased the frequency of cleaning in public areas to several times a day, including door handles, phones, reception desk and card machines.
However, the situation is ever changing and becoming more serious. In line with government guidelines and guidance from the British Veterinary Association we are making changes to protect our team and our clients and ensure we can continue to provide your pets with emergency care while minimising the risk of spreading Coronavirus and avoiding unnecessary travel.
From Monday 23rd March we will no longer be seeing patients at the practice for non-urgent treatments, such as nail clips, puppy parties, weight clinics and booster vaccinations. Neutering and non-urgent surgical and dental procedures will also be postponed to allow us to conserve vital oxygen supplies.
All our consultations will be moving to telemedicine appointments in the first instance, with allocated time slots to allow discussion with a vet. We will try to provide home care advice but where deemed necessary we will arrange a veterinary examination at the practice. There will be a normal consultation fee for the teleconsult but no additional charge if we advise you to bring them in for a physical examination.
When an examination is required, we will be asking that pet owners remain in their car, call us to let us know you have arrived and a nurse will collect the pet from you. We can then examine your pet and talk to you by mobile phone. Please do not visit the practice if you are in self-isolation or you or a family member are showing symptoms. In that case you will need to arrange for someone else to transport the pet to us safely but call us and we will endeavour to help.
We will continue to supply food and medication but please note that our deliveries may be less frequent so contact us in good time. We will not be able to supply more than your usual amount of medication (we don’t want the toilet roll situation all over again). We will ask for payment by telephone in advance so that your drugs can be collected swiftly from the surgery to minimise contact time. We will deliver pre-paid medications to you free of charge if you are unable to leave your home because you are self-isolating.
A big thank you to all of you, both clients and staff members, for your cooperation during these unprecedented and unsettling times. By following these steps we hope to keep our team, their families and the local community safe. This is our number one priority. We need to stay healthy in order to continue providing care for your pets when it is most needed.
Stay safe everyone
Emma and Derek x