Update on Coronavirus 19th January 2021
*************Coronavirus Update Tuesday 19th January 2021**************
Due to Coronavirus cases amongst the staff we have had to make some changes to our services. After a week in isolation, we have reopened today with a small team in place for urgent appointments, while the rest of the team recuperate.
We are seeing all urgent cases and pets that are in pain or distress but in order for our small team to be able to do this, we have had to put our vaccinations and all routine appointments temporarily on hold. This is in line with the guidance from our governing body, the British Veterinary Association, to avoid encouraging unnecessary travel during the current lockdown. If your routine appointment has been cancelled, please contact us in mid February to reschedule and look out for updates on our website and Facebook page.
We are open weekdays 8am-7pm and Saturdays 8am-12pm and you can contact us by phone on 01908 282101 or by emailing us firstname.lastname@example.org. If you need to order medication or food, you can do this online or by leaving us a voicemail and we will send you a confirmation email along with a copy of the invoice.
As usual out of hours emergencies between 7pm-8am weeknights and 12noon Saturday to 7am Monday will still be covered by Vets Now, on 01908 509500.
We thank you in advance for your patience and understanding.
At Greensands rest assured we have been taking special precautions to reduce the risk of spreading Coronavirus. Even on a normal day 'pre-Covid' we vets washed our hands at least once every 10 minutes when we were busy seeing patients and there is always hand gel at every work station.
However, the situation has been constantly evolving since March 23rd. In line with government guidelines and guidance from the British Veterinary Association we made changes to protect our team and our clients and ensure we could continue to provide treatment for your pets whilst remaining socially distanced.
Since Monday 23rd March 2020 we have operated a locked door policy and do not allow clients to enter the practice. We do have a small gazebo at the rear of the building where you can wait whilst we examine your pet and somewhere we can discuss your pet's health out of the rain or sunshine. A new wooden structure, complete with lights and heater, is scheduled for November to help us to work through the winter.
If you are shielding, self-isolating or quarantining we can offer telemedicine appointments in the first instance, with allocated time slots to allow discussion with a vet. We will try to provide home care advice but where deemed necessary we will arrange a veterinary examination at the practice. There will be a normal consultation fee for the teleconsult. You must tell us if you have been diagnosed with Covid 19 or exposed to it and are isolating, or you are quarantining after returning from a designated country. In which case you will need to arrange for a 3rd party to bring your pet to the surgery
When an examination is required, we will be asking that pet owners remain in their car or in the car park Please either call us or come to the side door to let us know you have arrived and a nurse or vet will collect the pet from you. We can then examine your pet and talk to you from a safe distance in the car park. We do request that you, like us, wear a face mask for these interactions. Please do not visit the practice if you are in self-isolation or you or a family member are showing symptoms. In that case you will need to arrange for someone else to transport the pet to us safely but call us and we will endeavour to help.
We continue to supply food and medication as usual. After you have submitted your request via our website or by leaving a voicemail on our order line, please note that we will not call you to acknowledge your order but we will always send an email (or text if applicable) informing you that your medication will be available for collection 48 hours (2 working days) later. We will attach an invoice with our bank details to allow for payment by telephone or BACS in advance so that your drugs can be collected swiftly from the surgery to minimise contact time. We will deliver pre-paid medications to you free of charge if you are unable to leave your home because you are shielding or isolating.
A big ,big thank you to all of you, both clients and staff members, for your cooperation during these unprecedented and unsettling times. By following these steps we hope to keep our team, their families and the local community safe. This is our number one priority. We will continue to provide care for your pets when it is most needed.
Stay safe everyone
Emma and Derek x