Covid 19 Frequently Asked Questions 

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1. Are you still open?

Yes but we are working in small teams of essential Vets and Nurses only to enable us to continue to provide care for pets in an emergency. We will be available during our normal opening hours of 8am-7pm weekdays and 8am-12pm Saturdays but please do bear with us if you can't get through immediately. 

We are down to just one team of 3 staff members currently so we will be taking emergency calls only between 8-9am, 1-2pm  and 5-7pm. You will be directed to the emergency mobile number when you call during these times and we will answer you promptly.

2. How do I get help in an emergency?

You must phone us before making a trip to the surgery so that we can assess your pet's needs. We will be triaging emergencies by telephone and booking you a video or telephone consult with a vet so that we can decide whether you need to be seen or whether we can supply medication to allow you to treat at home. For serious emergencies we will arrange to examine your pet urgently.

3. How do I get help for less urgent problems?

Please phone the surgery and we can provide advice and book a video or phone consultation to allow us to provide the best treatment in the current circumstances. If you email us with your query you can also send a photo or video to help us understand the nature of the problem. Use the address contact@greensandsvets.co.uk

4. How do I order medication or food for my pet?

Send us an email to contact@greensandsvets.co.uk or go via our website https://www.greensandsvets.co.uk/repeat_prescriptions.html. We will try to send you an email acknowledgement but we cannot call you to let you know when it is ready as we simply don't have the manpower at present. We would ask that you allow 48 hours (2 working days) for your request to be processed then call us to arrange a collection time and make a payment by card over the phone or by BACS. Give us a call or knock at the door when you arrive in the car park we will place your medications in the red box by the front door for contactless collection.

5. My pet is due a booster or I have a new puppy, rabbit or kitten that needs vaccinations

We are offering

  • vaccination courses for new puppies and kittens
  • boosters for 12-15 month old dogs & cats (first annual booster) as this one is very important
  • lepotospirosis boosters in some high-risk cases
  • rabbit vaccinations (as we are entering peak-season for rabbit diseases)

We are NOT offering

  • kennel cough vaccination at this time. This is because for up to 6 weeks after vaccinations dogs can shed live bacteria which do pose a risk to vulnerable humans. Definitely not something you need if you were also exposed to coronavirus
  • rabies vaccinations except in exceptional circumstances such as an owner being repatriated and needing to travel with their pet

Call us to discuss your pet's individual circumstances. Don't worry if your adult dog or cat goes a little past their due date, their immunity will not wane immediately but if they are approaching 3 months overdue we can arrange to vaccinate them.

6. What is not classed as urgent and will need to wait?

Boosters for most adult dogs and cats  (see above), nail clips, routine emptying of anal glands and de-matting can all wait until later. Nail trimming can be done at home if essential. We have videos showing you how to do this at home in our Help and Advice section

https://www.greensandsvets.co.uk/How-to-clip-your-dogs-nails1560.html

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