Covid 19 Frequently Asked Questions 

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1. Are you still open?

Yes we are and we are now back at full capacity.  We will be available during our normal opening hours of 8am-7pm weekdays and 8am-12pm Saturdays but please do bear with us if you can't get through immediately as the phone lines are often extremely busy. 

2. How do I get help in an emergency?

We ask that you phone us before making a trip to the surgery so that we can assess your pet's needs and prepare for your arrival. We will always see a pet that is in distress

3. How do I get help for less urgent problems?

Please phone the surgery and we can provide advice and book an examination or a video or phone consultation if you yourselves are shielding or having to isolate. In that case, it is really helpful if you also email us photos or a video as we find these are often clearer than the images we obtain on WhatsApp or Facetime!  Use the address

4. How do I order medication or food for my pet?

Send us an email to or go via our website We will send you an email acknowledgement with an invoice attached, containiung our bank details. We would ask that you allow 48 hours (2 working days) for your request to be processed then call us to arrange a collection time and make a payment by card over the phone or by BACS. Knock at the side door or ring the bell when you arrive and we will pass you your medications at the side door and take a payment if required. 

5. My pet is due a booster or I have a new puppy, rabbit or kitten that needs vaccinations

We are offering

  • vaccination courses for new puppies and kittens
  • boosters for 12-15 month old dogs & cats (first annual booster) as this one is very important
  • rabbit vaccinations (as we are entering peak-season for rabbit diseases)
  • **NEW** booster clinics for pets that are overdue their vaccination. Please wait to be contacted as we are trying to prioritise the most overdue. PLEASE NOTE this service is for our own registered clients only.

Call us to discuss your pet's individual circumstances. Don't worry if your adult dog or cat has gone a little past their due date, their immunity will not wane immediately but if they are more than 3 months overdue we can get them caught up at no additional charge as part of our vaccination amnesty. (normal booster prices will apply)

6. Nail clips, dematts, anal glands, weight clinics

Routine nail clips, routine emptying of anal glands and de-matting are available again.  Nail trimming can be done at home if you would like. We have videos showing you how to do this at home in our Help and Advice section

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