1. Are you still open?
Yes but we are working in small teams of essential Vets and Nurses and reception cover to enable us to continue to provide care for all unwell pets. We will be available during our normal opening hours of 8am-7pm weekdays and 8am-12pm Saturdays but please do bear with us if you can't get through immediately.
We will be taking emergency calls only between 8-9am, 1-2pm and 6-7pm. You will be directed to the emergency mobile number when you call during these times and we will answer you promptly.
2. How do I get help in an emergency?
You must phone us before making a trip to the surgery so that we can assess your pet's needs and prepare for your arrival.
3. How do I get help for less urgent problems?
Please phone the surgery and we can provide advice and book an examination or a video or phone consultation if you yourselves are shielding or having to isolate. In that case, it is really helpful if you also email us photos or a video as we find these are often clearer than the images we obtain on WhatsApp or Facetime! Use the address firstname.lastname@example.org
4. How do I order medication or food for my pet?
Send us an email to email@example.com or go via our website https://www.greensandsvets.co.uk/repeat_prescriptions.html. We will send you an email acknowledgement with an invoice attached, containiung our bank details. We would ask that you allow 48 hours (2 working days) for your request to be processed then call us to arrange a collection time and make a payment by card over the phone or by BACS. Give us a call or knock at the door when you arrive in the car park we will place your medications in the red box by the front door for contactless collection.
5. My pet is due a booster or I have a new puppy, rabbit or kitten that needs vaccinations
We are offering
We are NOT offering kennel cough vaccination at this time. This is because for up to 6 weeks after vaccinations dogs can shed live bacteria which do pose a risk to vulnerable humans. Definitely not something you need if you were also exposed to coronavirus
Call us to discuss your pet's individual circumstances. Don't worry if your adult dog or cat goes a little past their due date, their immunity will not wane immediately but if they are approaching 3 months overdue we can arrange to vaccinate them in our clinics.
6. What is not classed as urgent and will need to wait?
Routine nail clips, routine emptying of anal glands and de-matting can all wait until later. Nail trimming can be done at home if essential. We have videos showing you how to do this at home in our Help and Advice section